CDI offers in-home sales and installation of décor-related products. Our primary focus is on window coverings of all types, from blinds and shades to shutters and custom draperies. We have a long-standing relationship with Hunter Douglas, the leading name in window treatments worldwide, and are their largest customer. We utilize a field force of over 400 designers and 250 installers across North America.
Our business model is to represent our business partner’s brand in the home (instead of ours) and offer that partner’s customers window treatments that are right for their situation and budget. Our in-home service is full-service and includes:
- Complimentary design service from expertly trained and certified designers
- Selection from a wide array of window products and applications
- Complete measuring
- Product ordering and job management
- Professional installation
- Post-sale warranty service
We support this offering with a complete operation at our Portland, Oregon headquarters that provides:
- Lead development through marketing services and a call center
- In-store merchandising and point-of-sale support (where applicable)
- Digital marketing for web and mobile
- Order management and accounting
- Inventory handling and order fulfillment
- Job tracking and client management through Salesforce
- Customer service agents to handle job-related issues
- Reporting and evaluation tools for business partners
